Support · DunDial

Get help with DunDial

DunDial support is handled over email. Send us a message and we'll get back to you. For the fastest answer, include your connected Stripe account identifier (not your secret keys) and a description of what you were doing when the issue occurred.

What to include

• Your connected Stripe account identifier (the acct_… ID — never your API or secret keys).
• The invoice or retry you're asking about, if applicable.
• What you expected to happen, and what happened instead.

Common topics we can help with

• Connecting your Stripe account and the Stripe Apps Dashboard embed.
• Configuring per-decline-code retry rules and dunning email cadence.
• The Customer Update Portal and dunning email delivery.
• The 90-day re-consent cycle and reconnecting a lapsed authorization.
• Billing, cancellation, and account data deletion.

Before you write

Many questions are answered on the FAQ. Account data deletion, retention windows, and what DunDial accesses from Stripe are covered in the privacy policy; billing, cancellation, and re-consent terms are in the terms of service.

Other contacts

Data privacy questions: [email protected]. Legal: [email protected].